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George Balaskasfrom Google

1.0

Where do I start? I went once to complain about the start stop destroying my starter. They kept my car for a day and couldn't diagnose it. It got so bad that it was just stopping at red lights so I went in again and they told me that they would be able to fix it while I wait in the waiting room. I showed up they said I need to leave it there but they did not have a vehicle for me to take home. Mind you I live in Long Island and they operate in Brooklyn. The only reason I went there was because other Honda dealerships told me that I have to go where I bought my car. While I was in line for the service queue there was no space in the one way so someone came out and started screaming at me through the window saying that he couldn't fit. In my first visit I was charged over $120 for a blown out fuse. They are also very pushy about giving great reviews. Honda Odyssey has a known issue of having a faulty starter and they even have a replacement part ready with a new serial number but they will refuse to repair it until they diagnose it themselves which they are unable to do. I will not be returning to Bay ridge nor will I be returning to Honda in general.

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Winnie Braccofrom Google

5.0

Wonderful experience with sales team. Very friendly, professionalism and personable team. I knew exactly what i wanted but also wanted to see other options. I was shown a few pilots with the different color interiors and I opted for the lighter gray. We then went for a test drive. There was absolutely no salew pressure. I asked for the lowest possible price and got a very reasonable deal for my pilot. John Marino, manager was up front and honest. Stephanie was patient and helped with setting up my app and showing me all the bells and whistles. The best is that I didn't have to do anything except pay and drive off the lot. It was that simple. They took care of the insurance, motor vehicle registration and everything. It was a pleasure working with this dealership. I highly recommend Bay Ridge Honda and make sure you see John! I will definitely get my next car with them.

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Kayla Homfrom Google

5.0

This was my first ever experience getting a check-up for my first car, and it was lovely. Driving the car in and dropping off the keys was quick and seamless, Susan and Sabina were patient and communicated clearly about what to expect and next steps at each part of the process. My car battery needed a boost every time to start for a few weeks, and I thought it would need a full replacement, but they were able to save me that cost and just gave it a full charge. Great experience

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Elaine Yangfrom Google

3.0

I purchased a Honda vehicle in July 2023. Within less than one year, the interior door panel trim started to bulge and deform. In addition, the exterior window weather stripping has also warped and come loose abnormally. These issues are clearly not normal wear and tear, but rather defects in material or installation. Since July 2024, I have contacted Bay Ridge Honda’s service department multiple times regarding these problems. However, I have received no response or follow-up to date. This lack of accountability and customer service is very disappointing. A vehicle that is less than one year old should not have these kinds of defects. I request Bay Ridge Honda and Honda corporate to take responsibility, inspect the vehicle, and provide proper repair under warranty as soon as possible. Photos are attached for reference. If this issue continues to be ignored, I will consider filing formal complaints and sharing my experience on multiple platforms.

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M. C.from Google

1.0

***Update***A few days after the safety recall was performed, I went and filled up my gas tank. I smelled a strong gas smell after I filled up and drove away. I figured I may have spilled some gas accidentally. F few more days pass and my “check fuel cap” light comes on. I adjust the cap, take it off and put back on and still, the light is still on. I finally bring to my mechanic and he does an evap “smoke” test and sees that there is an air leak coming from where Honda replaced my fuel pump. Apparently, they did not tighten the screw on cap holding the fuel pump assembly to the gas tank. I was charged $150.00 to have that fixed from my mechanic. I wish that Honda could’ve checked everything thoroughly before giving back a vehicle to a customer. Not very happy about that… Brought my Honda HR-V in for a safety recall at 10:00AM. The safety recall was to change out a fuel pump that may be defective. Didn't have to wait very long to drop off the vehicle and speak to the Honda service rep Li. He was very courteous and explained exactly what was going to happen, how long it would take and answered my questions clearly and detailed. I received a text of the inspection results which I was able to review before I came to pick up my car a few hours later.